Returns & Exchanges
At Europeandeli, we strive to ensure your gourmet products arrive in perfect condition; however, due to the perishable nature of food items, returns are handled with specific safety guidelines in mind. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to initiate a resolution.
Inspect Your Order
Upon arrival, immediately check your package for any signs of damage or missing specialty items to ensure everything meets our quality standards.
Contact Support
Send an email to our customer service team with your order number and clear photographs of the product and packaging in question.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement or a refund to your original payment method is appropriate.
Safe Disposal
For health and safety reasons, we do not require the return of perishable food items; once your claim is approved, you may dispose of the unsatisfactory product.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing